We can't be in survival mode. We have to be in growth mode.
Life's too short to hang out with people who aren't resourceful.
People who are right most of the time are people who change their minds often
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
We are stubborn on vision. We are flexible on details.
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to solve.
If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
It's not an experiment if you know it's going to work.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
I believe you have to be willing to be misunderstood if you're going to innovate.
