Customer complaints are the schoolbooks from which we learn.
Friendly makes sales - and friendly generates repeat business.
Customer service is not a department, it's everyone's job.
What gets measured gets done.
What gets measured, gets done. And what gets recognized gets done again, and even better.
If we don't take care of our customers, someone else will.
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
The customer is not always right.
