I think the currency of leadership is transparency. You've got to be truthful. I don't think you should be vulnerable every day, but there are moments where you've got to share your soul and conscience with people and show them who you are, and not be afraid of it.
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
Don't be threatened by people smarter than you.
Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.
Authentic brands don't emerge from marketing cubicles or advertising agencies. They emanate from everything the company does.
Sometimes the difference between winning and losing is will. The will to make it happen.
I grew up in a working class family where there was no health insurance. I saw first hand the fracturing of the American dream and the bitterness that comes when there is no hope and a lot of despair. So I wanted to build the company, in a sense, that my father never got a chance to work for.
