Effective engagement is inspired by the empathy that develops simply by being human.
The more we remember that we are part of the networks as human beings, the more we can act as human beings and not as corporate functions.
Welcome to a new era of marketing and service in which your brand is defined by those who experience it.
The future of marketing is not about technology
Social Media is much bigger than we give it credit for. It’s not just about PR or just about marketing.
Social media is not owned by marketing.
